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Framework Manager Lano Sports UK

The Framework Manager is to lead, manage and develop best practices in line with the requirements of the Football Foundation Framework. They will be responsible for ensuring Company policies are implemented, monitored and audited, ensuring resources are adequate for the workload, engaging in business improvement programmes and establishing and meeting customer needs.


Key Responsibilities:

Health, safety and environmental

Ensure Company policies and improvement action plans are effectively implemented, monitored and audited
Ensure all incidents are reported and investigated, with remedies implemented
Monitor performance and safety requirements regularly, and implement improvements

Policy and strategy

Operate in line with Company policies and strategies, and be proactive in promoting improvement
Develop and implement policies in line with the policies of the Football Foundation
Secure new work by inputting into the mini-tender submission

Resource and design management

Ensure design resources are adequate for the workload and that designs are delivered in an economic and timely manner
Identify innovation and efficient solutions within the design investigation phase

Team leadership and development

Encourage team involvement in, and ownership of, the Company business aims and business improvement
Ensure clear roles and responsibilities are understood throughout the team and hold people properly accountable for their work
Encourage team spirit through the display of appropriate behaviour and attitude at all times

Operational performance

Ensure effective planning and delivery at all key stages of the project (KSI’s) in accordance with the requirements of RLF/Sports Labs and the Football Foundation
Keep teams (and clients) abreast of latest innovations proposed
Identify, monitor and reduce waste in all activities
Identify and react swiftly to resolve problems before they escalate
Manage and ensure receipt of outstanding project variations with RLF
Carry out Maintenance Aftercare Visits to each and every project 6-monthly, write up a visit report and send to all who need to know outcomes.
Ensure maintenance packages are let and that procedures are being followed, including infill top-ups and long term maintenance contracts between client and specialist

Financial performance

Manage payment certificates/client invoicing/valuation applications/internal invoicing proactively across the framework activities
Monitor and chase up if necessary all payment certificates from RLF
Chase up payments from clients proactively whilst involving RLF/Cleveland in the event of slow/non-payers
Manage credit facility and payments due to/from Cleveland/Lano (between each other)

Business improvement

Develop, maintain, measure and improve performance against agreed KPI’s
Champion a theme of improvement and ‘best practice’
Carry out interim and post-contract reviews, both internally and with customers/RLF
Position Lano strongly within RLF and the Football Foundation

Customer satisfaction

Identify customer needs early and understand how they will measure performance
Carry out customer satisfaction measurement by appropriate methods, ensuring that any improvements or actions are communicated 
Establish good relationships and communication at all times and resolve issues and early resolution of any potential problems
Demonstrate to clients our added value (to them) performance

Key relationships:

Commercial Manager, H&S Manager and Contracts Director/Managers
Site management and regional support staff
Key Stakeholders
RLF/Sports Labs
Design Management Team


Additional Functions:

Whilst primarily fulfilling the roles above, they will also be asked to carry out additional roles at the jurisdiction of both the Cleveland and Lano management team. Such roles to include site visits, problem solving, complaint handling, sales visits etc.
Working from home, the individual will occasionally need to visit both the Cleveland and Lano Sports UK and Belgium offices as required.
The successful candidate will be employed by Lano Sports NV but work under the direction of both the Directors of Cleveland and UK Management of Lano Sports


The successful candidate is likely to meet all of the following criteria:

A genuine understanding of the role and key responsibilities outlined in the Function

Educated to minimum A level, preferably University Degree

Excellent communication and writing skills

Ability to communicate both up and down within Lano/Cleveland and the Client Organisations

Excellent time management skills, with ability to deliver tasks to deadline

IT literate and proficient in Microsoft Office package

Ability to encourage and enable personal development of, and recognise and reward team

Ability to lead by and set an example

Experience in building collaborative relationships with existing and new clients and suppliers

A clean driving license and happy and able to cover considerable mileage and stay away from home when required